Service Solutions

Packaged service solutions:

Novocranes Product & Service Center has a countrywide service network operated by the passionate, professional and experienced technical support teams who have access to the quick and sufficient spare parts supply. Fully complied with QA/QC system and national safety standards, we standardized our service in the way of “Safe, Professional and Prompt”, and we strive for providing the complete solution and creating sustainable value for our customers.

Emergency Services:

Lifting equipment is crucial for maintaining transportation and logistics. The production can be adversely impacted while the unscheduled loss can be significant due to the downtime caused by the failures of lifting equipment. In these cases, please contact our service center ASAP. Our mobile service professionals shall come to your site with necessary repairing kits and spares to help for a timely recovery.
We promise your priority and we concern your concerns. Novocranes has already established a well located national service network in the major metropolitan districts. Our service center will instantly respond to your request and the service professionals and engineers at the nearest availability shall be dispatched to your site for assistance of trouble shooting and restoration.

Spare Parts:

The spare parts provided by Novocranes are guaranteed with Sa safe and reliable operation. The sufficient stock holdings at the warehouse in Suzhou headquarter ensures a timely supply to meet your spare requirements.

Maintenance:

Often than not, some users are used to seeking for assistance once and only at the emergency of breakdown failures, which would have caused significant down time and unscheduled loss cost due to the adversely impacted production and delivery schedule. The routine predictive and preventive maintenance tasks will ensure the availability of your equipment, minimize the failure occurrence and reduce the unscheduled losses hence an achievable cost reduction with the extended service life and improved equipment utilization. In the most cases, PM maintenance regime is the key leading to the optimal operational cost.